SEC has two (2) billing cycles each month. Members with multiple accounts may receive a bill in each Billing Cyle due to the pysical location of each meter within our service area.
Billing Cycle 1
- Bills will be mailed on the fifteenth (15th) of every month.
- Payment is due no later than the tenth (10th) of every month. If the 10th falls on a weekend or a holiday, then payment is due the following business day.
- Accounts that are located outside of Socorro City Limits are billed in Cycle 1.
Billing Cycle 2
- Mailed on the last working day of every month.
- Payment is due no later than the twentieth (20th) of every month. If the 20th falls on a weekend or a holiday, then payment is due the following business day.
- Accounts that are within Socorro City Limits and Large Commercial accounts are billed in Cycle 2.
An attempt will be made to read your meter on approximately the same date every month as we attempt to, as close as possible, keep all bills on a 30 day read schedule. If we are unable to obtain a reading due to technical issues, weather conditions, access to your property being blocked or during emergencies, then your monthly usage will be estimated based upon the previous 3 months actual reading. This estimate will adjusted once an actual reading is obtained. You will only be charged for kilowatt hours (kWh) you actually used.
Account Payment History
Our members can request a payment history to provide to other utilies, and we are pleased to do so. For an excellent payment history, your payments will have to have been received by the monthly due date. Most utilities, in evaluating whether a security deposit will be required, consider the number of past due payments occuring during the most recent twelve month period, payments returned for insufficient funds and any discontinuance of service due to non-payment. An inadequate payment history in any of these categories will require a security deposit .
Past Due Information
Bills are due on, or before the billing statement due date. If payment is not received by the due date, the bill becomes delinquent and is subject to disconnection fifteen (15) days after the due date. To inform you of this, a "15 Day Disconnect Notice" will be sent to you on the day following the due date. A .67% Fee for each delinquent account will automatically be added to the member’s bill if a "15 Day Disconnect Notice" is printed.
If the bill remains unpaid, a Two (2) Day Notice ($25.00 Fee) will be left at the Member’s residence or be notified verbally at least two (2) days prior to disconnection. If payment is not received by the disconnect date, service will be subject to disconnection on the following day. Disconnections will be done within the hours of 8:00 a.m. to 3:00 p.m. local time but will not occur the day before a weekend or on a day the Cooperative will be closed.
If electric service is disconnected because of non-payment, it will be reconnected only after the amount past due is paid in full. A $25 reconnect fee (During Business Hours) or $50 reconnect fee (after normal Business Hours) per meter will be charged.
The Public Regulation Commission requires us to reconnect service, as soon as we reasonably can, upon full payment of all applicable charges, no later than 4:30p.m. the following business day. If a serious medical situation exists in your home, we will reconnect as early as possible within a twelve (12) hour period.
Charges for collection fees and reconnection of service are as follows:
- Reconnect Fee for Non-Pay Disconnect - $25.00 per meter (during normal Business Hours), $50.00 per meter (after normal Business Hours)
- Collection Fee - $25.00 (Two (2) Day Notice)
- Insufficient Check Charges - $25.00
- Tampering Fee - $250.00 first offense; $500.00 second offense and any offense thereafter (plus the estimated value of electricity)
- Delinquent Collection Processing Fee –.67% of bill per meter (added directly to bill)
- Deposit- If Applicable (see below)
A security deposit may also be required. All other applicable fees will be charged. Members with questions are encouraged to contact SECat least twenty-four (24) hours before the date electric service is scheduled for disconnect. Every attempt will be made to resolve the matter as quickly as possible.
You may be able to avoid these extra charges by contacting our office in advance to arrange payment, an extension, or to be referred to agencies that can provide financial assistance. If you are seriously ill and use prescribed medical equipment, you may be eligible for a delay in your payment for a maximum of one (1) month by providing a medical certification from your doctor.
Please call our office at (575)835-0560 or toll-free 1-800-351-7575.